COVID-19 Support

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The COVID-19 pandemic continues to bring operational challenges and new ways of working and living for Victoria Police employees. The information below will help you understand how to be best prepared and minimise your risk of exposure to COVID-19.

Latest advice can also be found  on the Department of Health and Human Services Victoria website (DHHS) or the federal Department of Health website.

Minimising spread of COVID-19

COVID-19 spreads in several ways;

  • Through close contact with an infected person; mostly face-to-face

  • Within indoor settings where people tend to spend a lot of time in close proximity, such as households.

  • By touching surfaces that have been contaminated with the virus.

To reduce your risk of COVID-19 infection. You should:

  • Wash your hands often with so and running water, for at least 20 seconds. Dry with paper towel or hand dryer

  • Avoid touching your eyes, nose or mouth

  • Cover your nose and mouth with a tissue when you cough or sneeze. If you don’t have a tissue, cough or sneeze into your upper sleeve or elbow

  • Use an alcohol-based hand sanitiser with over 60 per cent alcohol

  • Maintain physical distancing of 1.5 metres away from others in public settings

  • Avoid physical greetings; no handshakes, hugs, or kisses. Practice extra care if you are using public transport and avoid crowds

  • Keep your friends and family safe by meeting outdoors. There is a lower risk of spreading COVID-19 between people if you are outdoors

  • Wear a face mask when required

  • Continue healthy habits: exercise, drink water, get plenty of sleep

  • Stay at home if you have any cold or flu symptoms. Seek medical advice and get tested.

Further health and safety information to support current Victoria Police members in operational roles, including the use of personal protection equipment (PPE), is available on the COVID-19 Hub via the Victoria Police intranet only.

Stay home if you have symptoms

It’s important to stay home and get tested if you have any cold or flu symptoms, however mild:

  • Do not go to work or school

  • Do not visit anyone, especially older people and those with pre-existing medical conditions.

If you need to get tested, you can:

  • Attend a free COVID-19 testing clinic

  • Contact your doctor and they will arrange the test.

COVID-19 testing clinics are located around the country, focusing on testing people with symptoms of respiratory infection. Find the testing clinic nearest to you. If your symptoms are severe, you should seek urgent medical attention.

For more information on how to reduce the risk of coronavirus at home visit the Home Safety Plan on DHHS Victoria website.


All Victoria Police staff are eligible to be vaccinated.

Vaccination advice and access to online bookings is available on the Victoria Police Vaccine COVID-19 Hub via the intranet (available for Victoria Police employees only).

Exposure to COVID-19

The COVID-19 self-assessment tool will help you to understand your exposure situation, what you must do, and who you can contact for support.

As a Victoria Police employee, you may also wish to refer to the COVID-19 Decision-Making Flowchart and Close Contact Risk Assessment to determine your risk of exposure to COVID-19 and required action.

In the event of a potential or confirmed exposure, all employees must notify the Exposure Risk Assessment Management (ERAM) team.

Please note that the Flowchart and Close Contact Risk Assessment documents, as well as ERAM contact details are for internal use only and therefore available on the Victoria Police Intranet.

For all other members of the community, please refer to the latest advice on the Department of Health and Human Services Victoria website.

Your Mental Health & Wellbeing

Feelings of uncertainty and adjusting to new ways of working and living time can increase anxiety, stress and concern. Knowing how to manage these feelings is vital during this time. Looking after your mental and physical health will help you respond better to your emotions and make better decisions.

Please find below links to resources to help you proactively manage your health, safety and wellbeing.

It’s important to note that being confined to home for extended periods can increase stress, anxiety and conflict in relationships. If you find yourself in self-isolation or quarantine, consider accessing tools and resources early on. Please contact wellbeing support services on 1300 090 995 for immediate wellbeing support.


Employees health, safety and wellbeing remains an important priority. Your role as a manager or leader is critical in ensuring employees stay connected and feel supported through the COVID-19 pandemic.

The Supervisor Checklist available on the COVID-19 Hub (Victoria Police intranet) provides practical information and resources to support you and your employees who have been impacted by COVID-19 and/or are confined to home for extended periods.

Don’t forget that employees isolating at home won’t always have access to internal information such as emails, contact details and intranet updates. Please ensure you support them through the process by providing them with any relevant documentation or updates.

We encourage employees to engage with support services and resources via this website as well as external services such as Beyond Blue and Lifeline.

Further support

Department of Health and Human Services Victoria website and COVID-19 hotline

The Department of Health and Human Services has established a telephone information hotline for the public and medical practitioners.


Phone: 1800 675 398

Department of Health Australia website and telephone hotline

The Department of Health has established a telephone information hotline for the public and medical practitioners.


Phone: 1800 020 080

Victoria Police’s employees COVID-19 Information Hub and Information telephone hotline

The Hub and hotline provide current Victoria Police employees access to the latest COVID-19 information, including Victoria Police’s Coronavirus (COVID-19) Response Plan. The Hub is being updated regularly based on employee questions and enquiries, including information on health and safety precautions and pay and leave entitlements (available via the Victoria Police intranet).

Intranet: Intranet home page > Coronavirus (COVID-19) Hub (available for Victoria Police employees only).

Wellbeing support

If you or a member of your family need wellbeing support, we encourage you to speak with someone you trust or access the available support services below:

Employee Assistance Program (EAP)

Independent and funded professional counselling services including face-to-face, phone and e-treatment. No referral required.

LifeWorks*: 1800 273 865 | Acacia Connection: 1300 364 273
*formerly known as SMG Health

Victoria Police Wellbeing Services

Internal and tailored wellbeing support, advice and referral service.

Phone: 1300 090 995

Beyond Blue 

Beyond Blue also have a comprehensive page that provides information on looking after your mental health during the coronavirus outbreak.


* Advice provided on this page is relevant as at 6 September 2021.