Wellbeing Support

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Whether you are seeking support with your relationships, financial stress counselling, information about internal and external mental health and wellbeing professional services, or guidance with nutrition and sleep, the resources on this page are here for you.

Victoria Police Wellbeing Services

This service includes:

  • Police Psychology Unit
  • Welfare
  • Peer Support Network
  • Chaplaincy
  • Internal Witness Support
  • Case Management


The Police Association Victoria (TPAV members)

This service includes:

  • Wellbeing Services
  • Critical Incident Advice and Support
  • Legal and Discipline Advice

Contact on (03) 9468 2600

Community and Public Sector Union (CPSU) Victoria

For members, this service includes:

  • Wellbeing/Critical Incident/Trauma Service
  • Legal and Discipline Advice
  • WorkCover Services
  • OHS Service

Contact on CPSU on (03) 9639 1822 (during the hours of 9am to 5pm) or 1800 810 153

Useful websites

Access the websites below for more information about mental health conditions and services that are available.


Provides 24/7 information, mental health coaching, online forums, current evidence-informed resources, programs, and services for individuals seeking mental health and wellbeing support.

Lifeline 131114

A national charity providing all Australians with 24/7 mental health crisis support and suicide prevention services. Lifeline's 24-hour crisis telephone service is free.

Black Dog Institute

Offers leading, research-informed information and education about mental ill-health, suicide prevention, mental health and wellbeing at work, policy and advocacy, professional support services, and current, evidence-based tools and resources.

Emergency Services Foundation (ESF)

Peak Fortem 

Peak Fortem, created in partnership with Peak State and Fortem Australia, is an online mental fitness toolkit to equip frontline and first responders with practical tools and information to improve wellbeing and promote mental fitness.

Police Veterans Victoria (PVV)

Police Veterans Victoria Inc. (PVV) is a not-for-profit organisation that provides a peer support program to police veterans, former employees and families of Victoria Police, through Veteran Peer Support Officers (VPSOs), who work as volunteers.

Kids Helpline

Kids Helpline is a free, private, and confidential 24/7 phone and online counselling service for young people aged 5 to 25 offering practical tools and emotional support for anything from mental health issues and bullying to body image, relationships, and suicide prevention.

Head to Health

Head to Health is a national, digital, mental health gateway providing easy navigation and tailored information about mental health services and healthcare professionals. Head to Health helps connect people and/or carers with support services (phone, face-to-face, online) based on their needs and preferences.

Phoenix Australia 

Recognised as the National Centre of Excellence in Posttraumatic Mental Health, Phoenix Australia provides resources, education, clinical services, and programs that promote recovery and positive mental health for Australians affected by trauma-related mental health and wellbeing.


A national mental health charity working to support individuals who are affected by complex mental illness. SANE’s work includes mental health awareness, online peer support and information, stigma reduction, specialist helpline support, research and advocacy.

A specialised service from TPAV and Phoenix Australia providing expert, trauma-specific mental health assessment and care for current Victoria Police, PSO and Victorian-based AFP members.


Setting up psychological support for yourself

A frequently asked question to Victoria Police Wellbeing Services is “shouldn’t 12 monthly appointments with a mental health specialist be mandatory for all emergency service employees?”

Good question!

In the past, mandatory appointments have been used in policing organisations and with specialist squads as a way of checking-in with employees who are frequently exposed to potentially traumatic events. Often employees feel that this type of service could act as a safety-net of sorts for people who are reluctant to put up their hand or who might be experiencing early signs of difficulty.

While this appears to make sense, there are a number of limitations to this approach, which has meant that there is very little evidence of mandatory check-ins being an effective early intervention. Some limitations to this approach are:

  • Check-ins become a ‘tick the box’ for individuals as there is little opportunity when seeing a clinician on an annual basis to develop the rapport that creates a safe enough space to speak honestly
  • An annual (or bi-annual) check may have already missed the onset of symptoms as employees may wait until their appointment instead of seeking help when they first notice a decline in their mental health
  • There are concerns about check-ins being associated with fitness for duty and unclear parameters about reporting
  • Balancing any consequences for refusal to attend with protecting employees’ autonomy over their own mental health needs. It is important for individuals to retain autonomy regarding decision-making about their own health. Making appointments mandatory can have the reverse effect and entrench stigma and fear in some people
  • Reduced responsibility of local managers to create healthy workplaces
  • Individual check-ins do not attend to the well-established variety of factors that contribute to wellbeing and mental health, such as leadership, work climate, morale, job demands, job control, workplace stigma, and other cultural factors. By focusing on the individual, we do not focus on the environmental factors that are equally, if not more, impactful. 

For these reasons, Victoria Police Wellbeing Services provide a range of supports and interventions for both the workplace factors that impact mental health and wellbeing, and the individual, we just don’t provide it in the form of a mandatory check. 

There are a number of avenues of support available to members, employees and their families, some of which are 24/7 for crisis support. We also encourage employees to use the range of monitoring and self-check avenues available to them, such as Safe-T-Net and Equipt, and other resources listed on this website but to also engage with colleagues, peer support officers, welfare officers and psychologists/social workers as needed.

Having said this, if you feel that a regular check-in would be beneficial to you, we encourage you to take advantage of the Employee Assistance Program available to any past or present Victoria Police employee, and their families. There is nothing stopping you from organising your own self-check with a clinician through this service! 

Mental health interventions are most effective when the client is motivated to attend, and importantly, is attending at the right time for them!

Early intervention is definitely considered best practice and being pro-active around mental health is vital if people at Victoria Police are to stay well in the job. There is lots of working going on to encourage such proactivity including more education, better access to reputable information and up-skilling managers in the organisation to have these conversations.

Our aim is to continue to reduce stigma and improve help-seeking so that there is no need for mandatory checking, but also to create the capability of all of our employees to recognise when they or those around them need support.