How to help someone at risk

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For someone experiencing a mental health issue such as anxiety or depression, a compassionate and patient support system is vital.

As a colleague, friend or family member, you might be the first to notice changes in someone’s mood and behaviours. Your support will be crucial to your friend or loved one’s recovery and will help to reassure them that they’re not alone.

You can become the strong motivator for someone to seek help. Your support may help them to confront their issues and provide a source of strength to assist in their recovery.

How can I help?

People will want support in different ways, so starting a conversation is the best way to find out how you can help. 

Remember, it’s not your job to be a counsellor or to diagnose symptoms. But by asking how someone feels, showing understanding and offering encouragement, you can provide valuable support.

If you don’t know how to start conversation, try these tips:

  • Mention that you’ve noticed changes in their mood or behaviour, for example, “you’ve been looking stressed lately” or,“I’ve noticed you seem more tired than usual”. Comments like this are likely to be better received than direct references to depression or anxiety
  • Try to avoid empty clichés. Phrases like ‘Cheer up’, ‘I’m sure it’ll pass’ and ‘It could be worse’ don’t help and can make the person feel more isolated. Be empathic, open minded and non-judgemental
  • Think of some new ways to keep in touch. Some people might prefer a text message or email, while others like talking on the phone or catching up for a face-to-face chat 
  • Encourage the person to do something that might help. Try not to suggest anything unrealistic or demanding here. Suggest something small, like having coffee or going for a walk together
  • Encourage them to get professional support from Police Wellbeing Services or their General Practitioner


Q: Thinking of the time you first became unwell, what would you want your family to know?

Mark: “That my brain is injured from trauma that I have been involved in and my behaviours have changed and will continue to change until I can be treated. I’d want them to know things like…

  • I may flare up at small matters that may seem insignificant
  • I become uncomfortable in crowds
  • I’m susceptible to sudden loud noises
  • I don’t want to socialise with others
  • I may not want to do things that I used to love doing
  • I’m hyper vigilant
  • Just because I have a mental injury, doesn’t mean that I am a psychopath."

How to talk about suicide

People experiencing a mental health issue can sometimes think about suicide. Often if someone is considering suicide they don’t necessarily want to die, they just want to stop having painful thoughts and feelings.

When asking someone about suicide you can make a big difference by staying calm, letting them know you are there to help, and by acting quickly.

Signs of struggle

Some people will show warning signs before acting on suicidal thoughts. Some things to look out for are:

  • mentioning death, dying or suicide
  • talking about not seeing a reason for living, feeling helpless, or that things feel pointless
  • being more moody or sad than usual
  • withdrawing from others
  • putting their affairs in order (i.e. packing away their desk, finishing paperwork, finalising a will)
  • risky behaviours (excessive drinking, reckless driving)
  • a sudden shift to being very positive after a long period of seeming down

Other warning signs can be found on The Black Dog Institute website. 

Certain life stressors or circumstances may also increase a person’s risk of suicide. These include:

  • recent loss including the death of a loved one, relationship breakdown, estrangement from children, losing a job, a significant financial loss or the death of a pet
  • major disappointment like a missed job promotion or failed exam 
  • major change in circumstances, for example a separation or divorce, retirement, redundancy or children leaving home
  • mental or physical illness in the family 
  • suicide of a family member, friend or public figure 
  • financial or legal problems  

When in doubt, just ask

Don’t be afraid to tell the person that you’ve noticed a change in their behaviour and want to know how things are going. Be kind, but direct.

Ask them, “Are you thinking about suicide?”

Assess the person’s safety by asking if they’ve thought about how, when and where they are considering suicide. Asking about suicide in detail can decrease risk because it helps the person feel heard and less alone. 

Give them space to talk about what is happening before moving onto the topic of what to do next.

Conversations Matter is a great online resource that talks you through how to ask about suicide. 

A message for my family by Mark:

“These are some things you can do that will be incredibly helpful to my recovery:

  • Be patient with me
  • The best you can, no unexpected loud noises
  • Plan activities ahead and be prepared for me not to attend
  • Set boundaries. Just because I am mentally injured, doesn’t mean I can go on drinking or gambling binges or yell and scream without any recourse
  • Expect me to be exhausted from treatment
  • Expect that I will have good days and then suddenly a bad day and sometimes, very bad days
  • Sometimes I just have to retreat to the bedroom and shut the day off just to get through it
  • Just because I have a mental injury, doesn’t mean that I am going to suicide
  • Have a look at reputable websites like beyondblue and SANE ”

What to do in a crisis

Have a plan

If someone you care about is struggling with suicidal thoughts, a crisis plan can be a helpful tool, giving you a plan to follow if symptoms get worse. 

A crisis plan might involve strategies to manage mood, as well as a list of contact details of friends, family and health professionals who can help. 

It’s a good idea to discuss with the person how you can support them to use the crisis plan, and store the plan in a place that’s easy to access. 

Act immediately

If you believe the person is at immediate risk of harming themselves:

  • stay with them and listen
  • check their safety
  • make sure they don’t have access to methods of harming themselves, such as poison or a weapon
  • if you have a crisis plan in place, follow it

You don’t have to handle this on your own. If you need additional support you can:

Take the person to the emergency department of your local hospital, where health professionals will be able to assess the situation and decide on the best course of action.
Call the local Crisis Assessment and Treatment Team (CATT). The CAT Team are staffed by psychologists, psychiatrists, social workers and nurses and are available 24 hours a day. They offer an initial phone assessment and will get in touch with other treating professionals if required. They may offer to visit the person at home or organise hospital treatment. Phone your local hospital to contact them.
Contact their health professional if they are currently seeking treatment from a psychologist, social worker or counsellor.

Call a free 24-hour telephone support service such as:

Check in

Check back in with the person once the crisis has passed and encourage them to get ongoing professional help. Let them know you care about them and that you’re happy they took steps to keep themselves safe.

Make sure you access counselling or other support for yourself if you need it. It can be difficult to see someone you care about in pain, and you don’t have to go through it alone.